In the past, information about planning and organising a funeral was difficult to find, leaving people frustrated, helpless and alone.
However, more and more people are now using the internet to search individual business web sites. Yet individual company websites may not provide consumers with independent, trustworthy and objective information. They only tell potential customers what they want them to know so they can retain control over their funeral arrangements and “up sell” funeral services and products customers do not need.
Most funeral companies don’t provide an itemised invoice for the cost of a funeral. This makes it hard for you to compare quotes and avoid being over charged for things you never asked for, don’t want or need.
The important questions are:
- Have you obtained at least three quotes?
- Have you received an itemised quote from the funeral company?
- Have you considered a Do It Yourself funeral?
See our section on How to compare quotes from funeral directors?